The Timken Corporation operate globally – the World Head Quarters is based in North Canton, Ohio. Timken design and manufacture bearings, transmissions, gearboxes and related products. They offer a range of power system rebuild and repair services, also they are the leading authority on tapered roller bearings. A central print policy had already been adopted and in use across all four UK sites, therefore the usual challenges of improving staff productivity and creating efficiencies were not prevalent in this project. Saving money whilst increasing value was our brief.
The Print Challenge
Supplied by Xerox for more than 10 years the challenge was to prove that an improvement of service, accessible support and quality of equipment could be achieved at a lower cost. Timken advised us that they had endured poor customer service interaction since Xerox located their call centre offshore. Being an American owned company regular correspondence through the SAP system is essential. Limitations of the current equipment required the procurement of expensive American sized paper in order to print the correspondence successfully.
How We Solved It…
To showcase our offering and to prove the eradication of daily challenges, we installed a demonstration device enabling the comparison of the capabilities of the hardware and service. Our equipment was on-site for a term of four weeks complete with support and interaction with a UK based service department. Our auto toner and consumable replenishment service was implemented which demonstrated how employee time can be saved avoiding the need to order and manage stocks.
The End Result…
In accordance with our expectation the demonstration device was a success. The auto fit to size function eradicated the need to use American sized stock. Also as expected we were commended on how easy it was to contact our service department and to get a resolution to any enquiry. As a result Timken switched from Xerox to Sharp giving hard savings of 20% along with soft savings; such as employee time and a reduction in frustration when dealing with an off shore service centre.